Apple Pay

Apple Wallet app can be used on mobile phones using iOS 8.1 or later. The mentioned version runs on the following devices: iPhone 6, iPad mini 3, iPad Pro, Apple Watch 1, and all later models of phones, tablets, and watches. Via Apple Watch, you can also use Apple Wallet on iPhone 5 and 5c.

The user needs to go to the settings of their mobile device and choose the method for unlocking the screen (with password, pattern, fingerprint, or facial recognition). If security check for unlocking the mobile device is not set, Apple Wallet will not be activated.

If the user removes security check for unlocking the screen of the mobile device in the settings, the card will be automatically erased from Apple Wallet.  If the user wants to use Apple Pay services again, they need to add their card to Apple Wallet by following the steps used at their initial/first registration.

Yes. One user can add their Activa Visa Inspire card to Apple Wallet on several Apple mobile devices. After registering the payment card in the Apple Wallet of a mobile device, the card will be tokenized (the card’s number is replaced with a unique identifier - token), which contributes to an even safer service.

Depending on your device, 8 to 12 cards can be added to one Apple Wallet app. iPhone 8, Apple Watch Series 3, and later models accept up to 12 cards, while older models up to 8. If using more than one card, you need to select your default card in the settings of the mobile devices. Settings → Wallet and Apple Pay → Default Card → choose Activa Visa Inspire card.

No, when paying with Apple Wallet, the PIN code of the physical card is not used for authentication. Payments with Apple Wallet are confirmed by one of the methods for unlocking the screen of the mobile device (password, pattern, fingerprint, or facial recognition).

To perform a payment with Apple Wallet, follow the following steps:

Payment with mobile phone or tablet

• Perform the authentication by using your password, fingerprint, or by scanning your face (before that you may need to activate your device for payment, the procedure for which depends on the used device).
• Hold your mobile phone to the POS terminal which enables contactless payments with Visa cards and is ready for payment.
• The transaction was successful.

Payment with Apple Watch

• Double press the lower side button of the watch to activate Apple Watch and hold your watch to the POS terminal which enables contactless payments with Visa cards and is ready for payment.
• Before the first transaction, you need to unlock the screen of the watch to unlock the device (after unlocking it, the watch stays unlocked).
• For as long as the watch is on your wrist, additional transactions do not require further authorization. Simply follow the instructions stated under the first indent.
• Once you remove the watch from your wrist, you need to unlock the screen of the watch by using the set password before making another payment with Apple Wallet.

Yes, paying with Apple Wallet is completely safe, as data of the virtual payment card cannot be linked to the actual data of the payment card. Data on physical payment cards are not transferred during the payment transactions, which prevents potential fraud or abuse.

Safety and privacy are the main focusses of the Apple Pay service. When using your credit or debit card with Apple Pay, the card number is not saved on the device or the servers of Apple. Instead, the system assigns the device a unique number (Device Account Number), which is coded and safely stored in an electronic chip on your device. Each transaction is confirmed with a unique dynamic security code.

In case of loss, theft or abuse of a mobile phone with Apple Wallet, you can find all your cards in iCloud (in settings, choose My Devices), where you can lock them or remove them from Apple Wallet.

You can also block your virtual card by calling the call centre (the number on the back of your payment card), where they will block your card’s DPAN (digital PAN of your virtual card).

In addition, every Apple Wallet transaction is authenticated with the user’s password/fingerprint/face, which further decreases the risk of abuse.

Yes, if the bank for any reason (regular updating, change of personal information, loss of the card, etc.) replaces your physical card, you need to add the new card to Apple Watch by following the same steps as you did when you first registered.

However, in case of an upgrade of the mobile device’s operating system, reactivation of the card is not necessary.

By using the Apple Wallet app, you are concluding a contractual relationship with the company Apple Distribution International, and accepting the terms and conditions for the use of a virtual card of the Inteso Sanpaolo Bank.